Good relationships.
Worth reading about.

Ideas, guidance and practical next steps for your agency.

An account manager and client finish a conversation while an open folder represents a commitment still needing attention.
Client Retention · 20 Oct 2026

The “I Fixed It” Trap: When Client Concerns Disappear

A good client conversation is not the same as a resolved concern.

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Client conversations pass through busy account managers, with part of the communication breaking before reaching agency leadership.
Client Retention · 7 Oct 2026

The Complete Guide to Agency Client Retention

Why agency clients leave and how to spot concerns before the cancellation email.

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