Coaching & practice
Call feedback and practice
for account managers.
Understand what to improve from your calls. Rehearse the moments that matter before they happen.
Start free trialTry in your next conversation
Curiosity & questions
“What would make this review useful for you?”
Give the answer room
Ask an open question. Pause, then reflect back what you heard.
Listening & balance StrongCuriosity & questions Mixed
01 / Review
One useful change for your next call.
Review listening, questions and conversation behaviours with the evidence beside them. Coach listening, questions and conversation skills.
Try in your next conversation
Curiosity & questions
“What would make this review useful for you?”
Give the answer room
Ask an open question. Pause, then reflect back what you heard.
Listening & balance StrongCuriosity & questions Mixed
02 / Rehearse
Try the difficult conversation here first.
Practice handling pricing pushback, a missed deadline or a client considering leaving. Keep practice separate from real client relationships.
Choose your next practice
“We’re paying too much.”
Pricing pushback
“We’re thinking of leaving.”
Considering cancellation
“Where is the work you promised?”
Delivering bad news
See the picture. Support your people.